Frequently Asked Questions
Answers to the questions we hear most often about car servicing, repairs, diagnostics and booking work at Autos Craft LTD. If your question is not covered here, call 07961 404768 or message us on WhatsApp — we are open 24 hours.
For warning-light and fault-finding questions, see our engine diagnostics page; for service levels and schedules, see our car service page and the guides linked below.
Booking and visiting the garage
Everything is booked by phone or WhatsApp — there is no online form. Tell us your car's make, model and registration, plus what you have noticed, and we will arrange a time for you to bring it in. We are open 24 hours, so evenings and weekends are fine.
Please call before travelling rather than turning up unannounced, so we can have the ramp ready and give your car our full attention.
Servicing, repairs and quotes
We inspect your car first, then explain what we found and what we recommend, with a quote for the agreed work. Nothing starts until you have approved it, and if the inspection uncovers something extra, we agree that separately before carrying on.
Our workshop covers brake repair, oil changes, engine diagnostics, steering and suspension repair, and tyre fitting, alongside interim, full and major car servicing.
Warning lights and strange symptoms
Do not ignore a dashboard warning light or a new noise, vibration or change in how the car drives. A diagnostic check reads the fault codes stored by the engine management system, and an inspection confirms the actual cause before any repair is agreed.
If a warning light appears with loss of power, strange noises or overheating, stop driving and call us rather than continuing your journey.
Frequently asked questions
Do I need to book, or can I just bring my car in?
Please call or message us first so we can arrange a time. Because we work on one car at a time on the ramp, booking ahead means your car gets seen without a long wait. Tell us the make, model and what you have noticed, and we will find you a slot that suits.
Will I get a quote before any work starts?
Yes. We inspect your car first, then explain what we found and what we recommend, with a quote for the agreed work. Nothing starts until you have approved it. If the inspection uncovers something extra, we will explain that too and agree it separately before carrying on.
How do I know if a warning light is urgent?
A light that is red or flashing, or one that appears with loss of power, strange noises or a change in how the car drives, should be treated as urgent — stop driving and call us. An amber light that stays on still needs a diagnostic check soon, because the fault behind it can worsen if ignored.
Do you carry out car servicing as well as repairs?
Yes. Alongside repairs to brakes, steering and suspension, diagnostics and tyres, we carry out interim, full and major car services in Birmingham. We work to the manufacturer's recommended schedule for your car and keep your service record up to date, so the history stays with the vehicle.
When do I pay for the work?
You pay once the work is complete. We agree the job and the quote with you before starting, test the repair afterwards — a brake test, road test or diagnostic re-scan depending on the work — and you pay for the agreed work only. There are no surprise additions to the bill.
Where is the garage and when is it open?
Our workshop is at 295 Cherrywood Rd, Birmingham B9 4UU, and we are open 24 hours, every day. You can call 07961 404768 or message us on WhatsApp at any time, including evenings and weekends, to arrange bringing your car in.